Terms of Service

1. Acceptance of terms

These Terms of Service (“Terms”) govern your access to and use of Mixos (“Mixos”, “we”, “us”), the browser-based 3D texture-painting application at mixos.io. By creating an account or using the service, you agree to these Terms. If you do not agree, do not use Mixos.

2. The service

Mixos lets you paint, layer, and mask PBR materials on 3D models in your browser and export render-ready maps. The core editor is free to use. Some features — including production export and AI generation — require an account, and higher allowances require a paid subscription.

3. Your account

You are responsible for activity under your account and for keeping your sign-in method secure. You must provide accurate information and be old enough to form a binding contract in your jurisdiction (and at least 13). Notify us promptly of any unauthorized use.

4. Subscriptions, billing, and refunds

• Paid plans (Pro and Studio) are billed in advance on a recurring monthly or annual basis through Stripe and renew automatically until cancelled.
• You can cancel anytime from the billing portal; your plan remains active until the end of the current billing period, after which it does not renew.
• Fees are non-refundable except where required by law. AI-generation credits are consumed as you use them and do not carry over unless stated for your plan.
• We may change prices or plan features with reasonable notice; changes apply to future billing periods.

5. AI-generated content

Some features use third-party AI models to generate textures and related assets from your input. AI output can be imperfect or unexpected, and similar output may be produced for other users. You are responsible for reviewing generated content before relying on or distributing it.

6. Acceptable use

You agree not to:

• break the law or infringe others’ intellectual-property or privacy rights;
• upload content you do not have the rights to use, or that is unlawful or harmful;
• attempt to bypass plan limits, credit metering, security, or authentication;
• disrupt, overload, scrape, or reverse-engineer the service; or
• resell or redistribute the service without our permission.

7. Your content

You retain ownership of the projects, models, and textures you create or upload. You grant us a limited license to store, process, and display that content solely to operate the service for you (for example, to sync your projects or run an AI generation you request). You are responsible for your content and for keeping your own backups.

8. Copyright complaints

We respond to clear notices of alleged copyright infringement consistent with the Digital Millennium Copyright Act (DMCA) and similar laws. If you believe content on Mixos infringes a copyright you own or control, email support@mixos.io with: (a) identification of the work claimed to be infringed; (b) identification of the material and where it is located on the service; (c) your contact information; (d) a statement that you have a good-faith belief the use is not authorized; and (e) a statement, under penalty of perjury, that your notice is accurate and that you are the rights holder or authorized to act on their behalf. We may remove material in response to a valid notice and may disable accounts of repeat infringers.

9. Our intellectual property

Mixos, including its software, design, branding, and bundled material libraries (subject to their own licenses), is owned by us or our licensors and protected by law. These Terms do not grant you any rights to our trademarks or to the service except as needed to use it.

10. Disclaimers

The service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure.

11. Limitation of liability

To the maximum extent permitted by law, Mixos will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Our total liability for any claim relating to the service will not exceed the amount you paid us in the twelve months before the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless Mixos from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the service; (b) content you upload, create, generate, or export; or (c) your violation of these Terms or of any law or third-party right, including intellectual- property and privacy rights. We may assume the exclusive defense of any matter subject to indemnification by you, and you agree to cooperate with us in that defense.

13. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. Before bringing any formal claim, you agree to first contact us at support@mixos.io and attempt in good faith to resolve the dispute informally for at least 30 days. Any dispute that is not resolved will be brought exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction there. Any claim must be brought within one year after it arises. To the extent permitted by applicable law, disputes will be resolved on an individual basis, and you and Mixos each waive the right to participate in a class or representative action.

14. Termination

You may stop using Mixos at any time. We may suspend or terminate your access if you violate these Terms or to protect the service. On termination, your right to use the service ends; sections that by their nature should survive (such as ownership, disclaimers, limitation of liability, and indemnification) will survive.

15. General

These Terms, together with our Privacy Policy, are the entire agreement between you and Mixos regarding the service and supersede any prior agreements. If any provision is found unenforceable, the rest stay in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not responsible for any delay or failure to perform caused by events beyond our reasonable control.

16. Changes to these terms

We may update these Terms from time to time. When we make material changes, we will revise the “Last updated” date above and, where appropriate, notify you. Continued use after changes take effect means you accept the updated Terms.

17. Contact

Questions about these Terms? Email support@mixos.io.