Terms of Service

1. Acceptance of terms

These Terms of Service (“Terms”) are an agreement between you and Mixos (“Mixos”, “we”, “us”), which operates the browser-based 3D creation tools at mixos.io and the Mixos iOS app. By creating an account or using the service, you agree to these Terms. If you do not agree, do not use Mixos.

2. The service

Mixos is a browser-based 3D suite for sculpting, modeling, animating and texturing. Using the service requires an account. Some features — including production export and AI generation — have usage allowances, and higher allowances require a paid subscription.

3. Your account

You are responsible for activity under your account and for keeping your sign-in method secure. You must provide accurate information and be old enough to form a binding contract in your jurisdiction (and at least 13). Notify us promptly of any unauthorized use.

4. Subscriptions, billing, and refunds

• Paid plans (Pro and Max) are billed in advance on a recurring monthly or annual basis and renew automatically for the same period and price until canceled.
• Where you subscribed determines who bills you and where you cancel. A subscription started in our iOS app is billed by Apple to your Apple Account, and is managed and canceled in your Apple Account settings; a subscription started anywhere else is billed by our payment processor and canceled from the billing portal.
• Canceling stops the next renewal. Your plan remains active until the end of the current billing period. An Apple-billed subscription renews unless it is canceled at least 24 hours before the current period ends.
• Fees are non-refundable except where required by law. Refunds for Apple-billed subscriptions are handled by Apple under its own policy. AI-generation credits are consumed as you use them and do not carry over unless stated for your plan.
• The perpetual export license is a one-time purchase, not a subscription. It is non-refundable except where required by law. If a license payment is refunded or charged back, the license is revoked.
• You can cancel at any time, without contacting us and without giving a reason. A subscription billed by us is canceled from the billing portal, which you reach from Manage subscription on your account page; an Apple-billed subscription is canceled in your Apple Account settings. Canceling is always at least as easy as subscribing was.
• Apple notifies you about renewals for subscriptions billed through your Apple Account, under its own policies. For subscriptions billed by us, where the law where you live requires advance notice of an automatic renewal or of a price change, we give that notice to your account email.
• We may change prices or plan features with reasonable notice; changes apply to future billing periods.

5. AI-generated content

Some features use third-party AI models to generate textures, models, logo marks, video, and related assets from your input. AI output can be imperfect or unexpected, and similar or identical output may be produced for other users — you should not assume any generated result is unique to you.

You are responsible for reviewing generated content before relying on or distributing it, and for confirming that your use of it is lawful. This matters most for branding: a generated logo mark is a starting point, not a cleared trademark. We do not search for conflicting marks, we do not advise on whether a mark is available, and we make no representation that any generated output is free of third-party rights. Clearing a mark before you use it commercially is your responsibility.

6. Acceptable use

You agree not to:

• break the law or infringe others’ intellectual-property or privacy rights;
• upload content you do not have the rights to use, or that is unlawful or harmful;
• attempt to bypass plan limits, credit metering, security, or authentication;
• disrupt, overload, scrape, or reverse-engineer the service; or
• resell or redistribute the service without our permission.

7. Your content

You retain ownership of the projects, models, and textures you create or upload. You grant us a limited license to store, process, and display that content solely to operate the service for you (for example, to sync your projects or run an AI generation you request). You are responsible for your content and for keeping your own backups.

Much of your work is saved in your browser or on your device before, or instead of, being synced to your account. That copy can be lost if you clear your browser data, use a private window, switch browsers or devices, or if your browser or operating system removes stored data to free up space. Syncing can also fail or be delayed. We do not guarantee that any project, file, or generated result will be preserved or recoverable, so export and keep copies of anything you cannot afford to lose.

8. Copyright complaints

We respond to clear notices of alleged copyright infringement consistent with the Digital Millennium Copyright Act (DMCA) and similar laws. If you believe content on Mixos infringes a copyright you own or control, email support@mixos.io with: (a) identification of the work claimed to be infringed; (b) identification of the material and where it is located on the service; (c) your contact information; (d) a statement that you have a good-faith belief the use is not authorized; and (e) a statement, under penalty of perjury, that your notice is accurate and that you are the rights holder or authorized to act on their behalf. We may remove material in response to a valid notice and may disable accounts of repeat infringers. If you believe your material was removed in error, you may send a counter-notice to the same address. Copyright notices should be sent to the address above.

9. Our intellectual property

Mixos, including its software, design, branding, and bundled material libraries (subject to their own licenses), is owned by us or our licensors and protected by law. These Terms do not grant you any rights to our trademarks or to the service except as needed to use it.

10. Disclaimers

The service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure.

11. Limitation of liability

To the maximum extent permitted by law, Mixos will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, goodwill, or loss, corruption, or unavailability of data or content (including projects, files, and generated results). Our total liability for all claims relating to the service will not exceed the greater of (a) the amount you paid us in the twelve months before the claim arose and (b) US$100.

12. Indemnification

You agree to defend, indemnify, and hold harmless Mixos from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the service; (b) content you upload, create, generate, or export; or (c) your violation of these Terms or of any law or third-party right, including intellectual- property and privacy rights. We may assume the exclusive defense of any matter subject to indemnification by you, and you agree to cooperate with us in that defense.

13. Resolving disputes

Talk to us first. Before starting arbitration or filing a claim, contact us at support@mixos.io and give us 30 days to resolve the problem informally. Most things are faster to fix this way, and we would rather fix them.

Binding arbitration. If we cannot resolve a dispute informally, you and Mixos agree to settle it by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitration is conducted by a single arbitrator, may be held by phone or video or decided on written submissions, and the arbitrator can award the same individual relief a court could. The Federal Arbitration Act governs the interpretation and enforcement of this section.

What is not covered. Either of us may bring a claim in small-claims court if it qualifies, and either of us may ask a court for an injunction to stop infringement or misuse of intellectual property. Nothing here stops you from reporting a concern to a government agency.

Individual basis only. Claims must be brought in your or our individual capacity, not as a plaintiff or class member in any class, consolidated, or representative action, and the arbitrator may not preside over a class proceeding. If this paragraph is found unenforceable as to a particular claim, that claim — and only that claim — is severed from arbitration and heard in the courts identified in section 14; the rest of this section still applies to every other claim.

You can opt out. You may reject this arbitration agreement by emailing support@mixos.io with your account email and the words “arbitration opt-out” within 30 days of first accepting these Terms. Opting out does not affect anything else in these Terms, and we will not treat it as a reason to close or restrict your account.

Time limit. Any claim must be brought within one year after it arises, unless the law where you live gives you longer.

14. Governing law and forum

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. For any dispute not subject to arbitration under section 13, you and Mixos submit to the exclusive jurisdiction of the state and federal courts located in Delaware.

This choice does not override protections you cannot waive under the law of the country or state where you live. See section 15.

15. Your rights as a consumer

Nothing in these Terms limits any right you have that cannot be waived by agreement. If you use Mixos as a consumer, you keep the mandatory protections of the law where you live, including the right to bring proceedings in your local courts where that law gives you it, and sections 10, 11, 13 and 14 apply only so far as that law allows.

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from a purchase within 14 days. Where you ask us to begin supplying digital content immediately — which is what happens when a subscription or a perpetual export license starts right after purchase — you acknowledge that you lose that withdrawal right once supply has begun, as that law provides. You may also use the European Commission online dispute resolution platform.

16. Termination

You may stop using Mixos at any time. We may suspend or terminate your access if you violate these Terms or to protect the service. When an account is deleted, the content stored with it is deleted too and cannot be recovered, so export anything you want to keep first; see our Privacy Policy for what we retain. On termination, your right to use the service ends; sections that by their nature should survive (such as ownership, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.

17. General

These Terms, together with our Privacy Policy, are the entire agreement between you and Mixos regarding the service and supersede any prior agreements. If any provision is found unenforceable, the rest stay in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not responsible for any delay or failure to perform caused by events beyond our reasonable control.

18. Changes to these terms

We may update these Terms from time to time. When we make material changes, we will revise the “Last updated” date above and, where appropriate, notify you. Continued use after changes take effect means you accept the updated Terms.

19. Contact

Questions about these Terms? Email support@mixos.io.